Rental Car Stories & Complaints Find out who to avoid and why.

The graph below shows the total number of complaints that each company has received. Click on the bar or company name below for more information.

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The Most Recent Rental Complaints

  • Felony Stop reviewed 03/13/12

    I rented a car for a long weekend mini vacation for myself and my 7 year old daughter. Everything went well until on our return, when we were about 70 miles from home, I was pulled over by not...

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    • Overall 14321
    • Service 14321
    • Inventory 14321
    • Value 14321
  • Dodge Charger break-in reviewed 03/13/12

    Don’t rent Dodge Chargers!  They have a fob key which allows a thief to open them with a screw driver.  This happened to us while on vacation and even though we locked the car, they still broke...

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    • Overall 14321
    • Service 21321
    • Inventory 21321
    • Value 21321
  • DC adapter wasn't working reviewed 02/25/12

    This may be minor to some, but I’d always like to have a DC plug ready and able to charge my phone in case of emergencies. Given the fact Avis bans the use of smoking in all their cars, I figured...

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    • Overall 43211
    • Service 32121
    • Inventory 32121
    • Value 43211
  • DO NOT RENT FROM HERE reviewed 12/31/11

    I would not recommend that anyone rent from this company.  Three things went wrong with our rental car while we had it and all they did was note our file about it.  The thing that topped the cake...

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    • Overall 14321
    • Service 14321
    • Inventory 14321
    • Value 21321
  • Sixt Battersea - BEWARE! reviewed 11/22/11

    I was returning the near 6 meter long van (in good condition) to the same parking place that I had originally taken it from earlier that morning. I got out of the van to give the keys to the...

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    • Overall 14321
    • Service 14321
    • Inventory 14321
    • Value 21321
  • No, no, no! reviewed 11/18/11

    Terrible customer service. Dirty car filled with dents and scratches that took nearly 45 minutes to accurately report. And even after all that I end up getting charged with a damage claim. 3...

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    • Overall 21321
    • Service 21321
    • Inventory 21321
    • Value 32121
  • Meh, Average I Guess reviewed 11/18/11

    I’ve had some really good and really bad car rental experiences; Ace rental car was right int he middle. That’s a good thing, I suppose, because I have no **major** complaints. However:

    * The...

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    • Overall 32121
    • Service 32121
    • Inventory 32121
    • Value 43211
  • Kept Adding Holds To Our Account reviewed 11/17/11

    When I rented from Avis, the “customer service” guy put a $200 hold on my bank account because I used a debit card (BIG mistake by the way, use a credit card always!). But it wasn’t just one $200...

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    • Overall 21321
    • Service 21321
    • Inventory 21321
    • Value 32121
  • Nickel and Dime! reviewed 11/17/11

    Thrifty will offer you a good “base price” and then nickel and dime you to death. My rate was $25/day which sounds like the greatest deal ever! But then there’s this fee and that fee and a whole...

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    • Overall 32121
    • Service 32121
    • Inventory 32121
    • Value 21321
  • PT Cruiser Hell! reviewed 11/17/11

    I know I’m not always going to get the car I want, but I pulled into Fox Rental Car and they said all they had available was 5 PT Cruisers! Yuck. I tried to crack a joke about the PT Cruisers...

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    • Overall 32121
    • Service 21321
    • Inventory 21321
    • Value 43211

About The Site

What: RentalCarComplaints.com is a free resource for information about rental car companies from the people who have dealt with them.

Why: The site was born out of frustration. At some point nearly all of us have to rent a car and more often then not it's a miserable experience. Long lines, rude customer service, hidden charges. It doesn't have to be like this.

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