National Consumer reviews, ratings and stories about National rental car.
- Overall
- Service
- Inventory
- Value
Bottom Line:
National has a reputation for good cars and a pro “pick up at one location, drop off at another” policy. The problem seems to be the rental agreement is confusing and most people don’t know what they’re actually going to be charged. And when it comes to National, prepare to be charged a lot.
Praised For:
- Emerald club
- One way rentals
- Good locations
- Newer cars
Common Complaints:
- Confusing rental agreement
- High price
- Cars not available
- Locations close earlier than stated hours
- Slow refunds
Latest Complaints About National
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- Jess Conner
- Minneapolis, MN
Pick Your Own Car! reviewed 11/17/11
They let you pick your own car! Not much to complain about there, except maybe the selection isn’t as good as they show on the commercials. But overall I really liked my overall experience with...
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- Abby Strong
- Boulder, CO
Pricey, But Worth It reviewed 10/03/11
I know they cost more, but their service has been pretty good to me and I like picking my own car! Just don’t use the “prepay gas” option and you’ll be fine ... they’re worth it.
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- Scott McCracken
- Burlington, VT
2 Months to get a Refund reviewed 07/27/11
I returned the car on the 10th june and I was told that the access money will be refund after 3working days. The National rental car charged me 1month advance payment thru my credit car. To my...
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- Scott McCracken
- Burlington, VT
Tricked on Gas Fees reviewed 07/27/11
At the airport, I was persuaded by the National agent that I could return the vehicle and any missing gas would be charged at $3.04. I specifically asked “so you’re saying that if I bring it back...
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