Hertz Consumer reviews, ratings and stories about Hertz rental car.
- Overall
- Service
- Inventory
- Value
Bottom Line:
It’s a tough call on how to evaluate Hertz. First and foremost, know that you’re going to pay a lot to rent from them because of their “brand name” and higher quality inventory. The complaints about Hertz tend to be that the customer service at the counter is friendly, but if you really need help the management treats you more like a number and less like a customer. Unfortunately with lots of hidden and late charges, you’re probably going to have to deal with management at some point. Good luck.
Praised For:
- Some of the best cars available
- Friendly service at counter
Common Complaints:
- Rude management
- Treated like a number, not a customer
- Expensive
Latest Complaints About Hertz
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- Lauren Bosley
- Austin, TX
Tells You One Thing, Charges Another reviewed 09/19/11
When I rented a car from Hertz everything was going pretty, that is until I returned the car. The woman at the counter said my bill was going to be $436, which was about what I expected. But they...
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- Lauren Bosley
- Austin, TX
No Cars Available! reviewed 09/14/11
I setup a reservation over a week in advance with Hertz, but when I got to the desk they tell me they’re “waiting for cars to arrive”. What?! OK, so I wait all the while knowing I had to make it...
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- Dave Pontius
- Orlando, FL
American Traffic Solutions? reviewed 09/14/11
I actually liked my overall experience with Hertz, but there is a potential scam that I think people need to be aware of. After I dropped off my car, it was inspected by an employee and...
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$200 Smoking Charge, but I don't smoke! reviewed 09/07/11
I rented a car for nearly two weeks and opted for the unlimited miles, it seemed like a pretty good deal. The guy at the rental counter told me to bring it back with a full tank of a gas because...
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- Overall
